About the Role
Tribest Corporate Support Ltd is a premier corporate support solutions provider offering comprehensive human resource management and people outsourcing services. We are currently seeking a dynamic, bilingual French-Speaking Call Centre Representative to join our growing team in Lagos, Nigeria. In this role, you will serve as the primary point of contact for our clients, ensuring that every customer interaction reflects our commitment to excellence, professionalism, and prompt problem resolution. If you possess exceptional communication skills in both French and English and thrive in a fast-paced environment, we invite you to apply.
Key Responsibilities- Handle inbound and outbound customer calls, address enquiries, resolve transaction issues, and process account requests efficiently.
- Provide first-level technical and operational support for online and mobile banking platforms, debit/credit cards, and general account services.
- Accurately document all customer interactions, feedback, and call details in the CRM system in a timely manner.
- Maintain strict banking confidentiality, adhere to internal security protocols, and consistently meet established quality assurance standards.
- Fluency in speaking, reading, and writing French is mandatory.
- Minimum of a B.Sc. degree (Second Class Lower) or HND (Upper Credit) from a recognized institution.
- Must have successfully completed the mandatory National Youth Service Corps (NYSC) program.
- Maximum age requirement of 40 years.
- Possess basic computer literacy, active listening skills, and strong problem-solving abilities.
- Candidates residing in close proximity to Iganmu or Lekki, Lagos, will be strongly considered.
- Competitive salary package with performance-based incentives.
- Comprehensive health insurance coverage and professional development opportunities.
- A collaborative, inclusive, and growth-oriented work environment with career advancement prospects.