About the Role
International Facilities Services Limited (IFS) is a premier facilities management company delivering world-class hard and soft services across Nigeria, Ghana, South Africa, and the Middle East. Through our innovative approach and strategic partnerships, we provide cost-effective, end-to-end solutions that guarantee operational excellence. We are currently seeking a dynamic and results-driven Business Support Manager to join our growing team in Nigeria and spearhead our personnel operations.
Key Responsibilities- Anticipate manpower needs across diverse client sites and manage the full-cycle recruitment process from sourcing to onboarding.
- Maintain a robust pool of pre-screened candidates, ensuring at least three qualified replacements for every operational position.
- Ensure all new hires undergo thorough background verification, proper documentation, induction, and are fully kitted prior to deployment.
- Draft employment contracts, promotions, transfers, and exit letters in collaboration with line management.
- Develop and execute the annual training calendar while maintaining precise training records.
- Monitor employee performance metrics, including Time & Attendance, adherence to SOPs, KPIs, and coordinate scheduled appraisals.
- Compile and submit accurate monthly attendance data to the Finance department in a timely manner.
- Administer comprehensive staff benefits such as leave management, HMO health insurance, and employee welfare programs.
- Communicate company policies clearly, resolve employee grievances, and manage fair disciplinary processes.
- Oversee the administration of company assets, including CUG lines, mobile devices, laptops, and the corporate fleet.
- Bachelor's degree or HND in Business Administration, Industrial Relations, Personnel Management, Social Sciences, or a related discipline.
- Professional membership in the Chartered Institute of Personnel Management (CIPM) is strongly preferred.
- 5 to 7 years of proven experience in personnel operations and business administration, with a minimum of 2 years in a supervisory role.
- Demonstrated experience managing a multi-site or outsourced workforce within facilities management, cleaning, security, or outsourcing sectors.
- Comprehensive working knowledge of the Nigerian Labour Act and statutory employment obligations.
- Proficiency in Microsoft Excel, with prior experience utilizing HRIS platforms such as Zoho People or Zoho Recruit being an added advantage.
- Demonstrated high integrity, exceptional attention to detail, and a willingness to travel to various client sites as required.
- Competitive salary and performance-based incentives.
- Comprehensive health insurance (HMO) coverage for staff.
- Opportunities for professional development and career advancement within an international organization.
- Dynamic and collaborative work environment with a leading global facilities management company.