About the Role
Cecure Intelligence Limited is a dynamic technology consulting practice dedicated to helping innovators build and validate digital products through a guaranteed engagement model. We are currently looking for a talented Business Support Engineer to join our growing team in Nigeria. In this role, you will handle Level 2 technical escalations, troubleshoot complex incidents, support cloud and security operations, and help maintain reliable service delivery across client environments. You will also contribute to service improvement initiatives, technical documentation, and the mentoring of junior team members. The ideal candidate is a proactive problem-solver with strong technical troubleshooting, documentation, and communication skills who is deeply committed to continuous improvement and delivering exceptional customer service in a fast-paced environment.
Key Responsibilities- Resolve complex Level 2 escalations involving cloud infrastructure, application issues, and security alerts efficiently.
- Conduct thorough root cause analysis to identify recurring technical issues and implement sustainable, long-term solutions.
- Support daily operational activities such as vulnerability scanning, firewall configuration, and application log analysis.
- Ensure all incidents are managed, documented, and successfully resolved within agreed service timelines.
- Collaborate with Engineering and Technical Presales teams to support the design of service models for new client deployments.
- Monitor service performance against defined Service Level Agreements (SLAs) and Operational Level Agreements (OLAs).
- Create, review, and maintain comprehensive service handbooks, runbooks, and Standard Operating Procedures (SOPs).
- Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related technical field.
- Mandatory completion of the National Youth Service Corps (NYSC) program.
- 1 to 3 years of professional experience in technical support, cloud operations, systems engineering, or a related role.
- Practical hands-on knowledge of at least one major cloud platform such as Microsoft Azure, AWS, or GCP.
- Familiarity with Security Operations Centre (SOC), Managed Detection and Response (MDR), or related security operations.
- Proficiency in scripting and automation to streamline repetitive support workflows.
- Strong analytical, troubleshooting, and technical documentation skills.
- Possession of ITIL Foundation certification or equivalent practical ITSM experience.
- Competitive salary package commensurate with experience and industry standards.
- Opportunities for professional growth, continuous learning, and technical certifications.
- Collaborative and innovative work environment with cutting-edge technology stacks.
- Health insurance and other staff welfare benefits.