Business Relationship Manager (Lagos)

About the Role

Moniepoint Inc. is seeking a dynamic and results-driven Business Relationship Manager to join our team in Lagos. In this role, you will play a pivotal part in digitizing Africa's real economy by expanding our merchant footprint, building high-value customer relationships, and introducing tailored financial solutions that empower local businesses to succeed and grow.

• Identify, visit, and onboard prospective merchants through proactive field engagement, strategic referrals, and local trade community outreach.
• Educate business owners on Moniepoint’s comprehensive suite of products, recommending solutions that match their operational and growth goals.
• Achieve and consistently exceed monthly targets for active merchant onboarding, terminal deployment, loan disbursements, and repayments.
• Oversee end-to-end merchant onboarding, ensuring accurate KYC documentation and strict adherence to operational SOPs and regulatory guidelines.
• Build and nurture long-term relationships with merchants to encourage account activity, high transaction volume, and ongoing retention.
• Conduct transparent discussions on pricing, terms, and agreements within established company guidelines to foster trusted partnerships.
• Serve as the primary point of contact for customer queries, resolving issues promptly or escalating complex operational needs appropriately.

• Bachelor's degree in Business Administration, Marketing, Economics, or a related field.
• Minimum of 2-4 years of proven experience in business development, sales, or relationship management, preferably within the fintech or banking sector in Lagos.
• Demonstrated track record of meeting and exceeding ambitious sales or acquisition targets in the field.
• Exceptional interpersonal, negotiation, and communication skills with fluency in local languages.
• Strong understanding of KYC regulations, merchant acquisition processes, and the Nigerian SME landscape.

Competitive salary package with attractive performance-based annual bonuses.
• Comprehensive health insurance and pension plan coverage.
• A people-first culture that values collaboration, well-being, and continuous learning.
• Opportunities for professional development through dedicated training and knowledge-sharing initiatives.

Skills