Business Relationship Manager (Bauchi)

About the Role

Moniepoint is a leading financial technology company dedicated to digitizing Africa's real economy by building a comprehensive financial ecosystem for businesses. We are currently looking for a results-driven Business Relationship Manager to join our field team in Bauchi. In this role, you will play a pivotal part in driving business growth by expanding our merchant footprint, building high-value customer relationships, and introducing tailored financial solutions that empower local enterprises to succeed.

• Identify, visit, and onboard prospective merchants through proactive field engagement, strategic referrals, and local trade community outreach.
• Educate business owners on Moniepoint's suite of products, recommending solutions that match their operational and growth goals.
• Achieve and consistently exceed monthly targets for active merchant onboarding, terminal deployment, loan disbursements, and repayments.
• Oversee end-to-end merchant onboarding, ensuring accurate KYC documentation and strict adherence to operational SOPs and regulatory guidelines.
• Build and nurture long-term relationships with merchants to encourage high transaction volume, account activity, and ongoing retention.
• Conduct transparent discussions on pricing, terms, and agreements within established company guidelines to build trusted partnerships.
• Serve as the primary point of contact for customer queries, resolving issues promptly or escalating complex operational needs appropriately.

• Minimum of a Bachelor's degree in Business Administration, Marketing, Economics, or a related field.
• Proven experience in business development, sales, or relationship management, preferably within the fintech or banking sector in Nigeria.
• Strong understanding of the local market dynamics and business landscape in Bauchi.
• Exceptional interpersonal, negotiation, and communication skills with fluency in English and local languages.
• Demonstrated ability to meet and exceed ambitious targets in a fast-paced environment.
• High level of integrity, attention to detail, and commitment to operational compliance.

• Competitive salary with attractive performance-based annual bonuses and comprehensive health insurance coverage.
• Pension plan and other employee-centric financial benefits designed to secure your future.
• A collaborative, people-first company culture that values diverse opinions, well-being, and mutual respect.
• Robust learning and development environment focused on continuous knowledge sharing, professional training, and career progression.

Skills