About the Role
District 9 Branded Residences (Velmonti Palace) is Abuja's upcoming landmark ultra-luxury destination, and we are officially opening our doors to world-class hospitality talent! We are currently seeking an exceptional Assistant General Manager to join our executive leadership team. In this pivotal role, you will partner closely with the General Manager to oversee all daily operations, elevate guest satisfaction standards, and drive operational excellence across our luxury suites, dining, and lifestyle amenities. If you possess a passion for unparalleled service, an eye for meticulous detail, and a proven track record in high-end hospitality management, we invite you to help us redefine luxury living in Nigeria's capital city.
Key Responsibilities- Assist the General Manager in directing and coordinating all front-of-house, housekeeping, food and beverage, and back-of-house operations.
- Maintain uncompromising standards of luxury service, quality control, and brand consistency throughout the property.
- Lead, mentor, and inspire a diverse team of hospitality professionals to deliver personalized, anticipatory service to high-net-worth residents and guests.
- Monitor financial performance, manage operational budgets, control inventory, and implement cost-effective strategies without compromising quality.
- Handle escalated guest inquiries and complaints swiftly and professionally, ensuring complete resolution and guest loyalty.
- Ensure full compliance with local health, safety, security, and statutory regulations within the hospitality industry.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 6 to 8 years of progressive management experience in five-star hotels, luxury branded residences, or upscale hospitality environments.
- Demonstrated leadership capabilities with a strong background in staff training, performance management, and team development.
- Exceptional interpersonal, communication, and conflict-resolution skills tailored for a discerning clientele.
- In-depth knowledge of property management software, financial reporting, and hospitality operations metrics.
- Prior experience working in the Nigerian luxury hospitality market or high-end Abuja properties is a strong advantage.
- Competitive executive salary package commensurate with experience.
- Comprehensive health insurance coverage for employee and dependents.
- Performance-based bonuses and professional development opportunities.
- Exclusive staff accommodations or housing allowances where applicable.
- An inspiring, prestige-driven work environment at Abuja's newest landmark destination.