About the Role
Hyatt is guided by its purpose: to care for people so they can be their best. We are currently looking for a dynamic and results-driven Assistant Front Office Manager to join our professional hospitality team. In this role, you will support the Front Office Manager in managing daily operations, ensuring exceptional guest experiences, driving efficient service delivery, and fostering colleague development while maintaining our world-class brand standards.
Key Responsibilities- Assist in managing day-to-day front office operations, overseeing check-ins, check-outs, room allocations, and billing procedures.
- Promote a culture of genuine hospitality and promptly resolve guest concerns to ensure high satisfaction scores.
- Supervise, coach, and motivate front office colleagues to achieve operational objectives and service excellence.
- Monitor room inventory, coordinate with housekeeping and revenue management, and maximize upselling opportunities.
- Ensure strict adherence to Hyatt brand standards, financial controls, cash handling procedures, and safety protocols.
- Prepare shift reports, monitor guest feedback, and act as Manager on Duty when assigned.
- Bachelor's Degree or HND in Hospitality Management, Tourism, Business Administration, or a related field.
- 3 to 5 years of relevant front office experience in an upscale or internationally branded hotel.
- Proven supervisory experience as a Front Office Supervisor, Duty Manager, or similar role.
- Strong proficiency in hotel property management systems, with Opera experience being a distinct advantage.
- Exceptional leadership, communication, and conflict-resolution skills with a strong customer-centric focus.
- Competitive salary and performance-based incentives.
- Comprehensive health insurance coverage and wellness benefits.
- Global career development opportunities and continuous professional training.
- Employee room discount rates at Hyatt properties worldwide.