About the Role
Stanbic IBTC Holdings PLC is a leading financial services group in Nigeria, offering comprehensive corporate, investment, personal, and wealth management solutions. We leverage sophisticated technology and over 180 branches nationwide to drive financial inclusion and deliver exceptional customer experiences. We are currently looking for a dedicated Application Support Analyst (Platform Integration) to maintain the high availability and performance of our core digital banking infrastructure.
Key Responsibilities- Serve as the primary technical point of escalation for Finacle core banking integration issues, resolving connectivity drops, API failures, and data discrepancies.
- Drive incident command and rapid response to achieve an average Mean Time To Resolution (MTTR) of under 45 minutes for critical incidents.
- Lead blameless root cause analysis (RCA) to eliminate recurring outages and maintain 99.99% uptime for critical integration gateways.
- Monitor production microservices and OpenShift containerized workloads using advanced tooling like Grafana, Prometheus, and ELK.
- Oversee patch deployments, release support, and automated rollbacks while ensuring comprehensive proactive monitoring and alerting.
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- 3 to 4 years of operational experience supporting Finacle Core Banking, including troubleshooting Finacle Integrator, batch jobs, and ISO8583/REST messaging.
- Expert-level capability in reading and debugging Java code, alongside strong experience with OpenShift, Kafka/RabbitMQ, and Oracle PL/SQL.
- Professional certifications such as ITIL Foundation, SCJP, OCA, or Microsoft Certified credentials are an advantage.
- Competitive salary and performance-based incentives within the Nigerian banking sector.
- Comprehensive health insurance and wellness programs for employees and dependents.
- Continuous professional development through structured training and certifications.
- Opportunities for career growth within a leading African financial institution.