About the Role
Prestigious Consulting Group, a leading global staffing agency located in Lagos, is seeking a proactive, highly organized, and results-driven Apartment Manager to oversee the daily operations of our exclusive short-let apartments. In this dynamic role, you will be instrumental in driving bookings, maximizing occupancy rates, coordinating housekeeping and maintenance teams, and delivering unforgettable, five-star experiences for our esteemed guests.
Key Responsibilities- Oversee seamless daily apartment operations, including welcoming guest check-ins and managing efficient check-outs.
- Drive bookings, promote available apartments across channels, and actively maximize occupancy and revenue.
- Manage guest enquiries, reservations, feedback, and swiftly resolve any complaints to maintain high satisfaction.
- Coordinate cleaning, laundry, housekeeping schedules, and routine property maintenance.
- Supervise contract cleaners, maintenance staff, and other third-party service providers.
- Ensure all apartments remain pristine, fully equipped, and guest-ready at all times.
- Monitor inventory levels, operating supplies, and control day-to-day operational expenses.
- Prepare accurate and regular occupancy, revenue, and expense reports for management.
- Ensure full compliance with estate bylaws, safety regulations, and apartment rules.
- Previous professional experience in hospitality, short-let management, property management, or facility administration.
- Exceptional communication, customer service, and interpersonal relationship skills.
- Strong organizational, administrative, and creative problem-solving abilities.
- Proficiency in basic computer applications and familiarity with leading online booking platforms.
- Demonstrated sales and marketing acumen to attract, convert, and retain guests.
- High standards of honesty, accountability, responsiveness, and unwavering attention to detail.
- Competitive salary package with performance-based incentives and booking bonuses.
- Opportunity for career growth within a prestigious global staffing and management organization.
- Dynamic, supportive, and professional work environment in the heart of Lagos.