About the Role
PalmPay is building a dynamic ecosystem to provide millions of customers with the best choice and value in digital and financial services. We are currently seeking a strategic and results-driven Anti-Fraud Manager to lead the end-to-end anti-fraud operations for our rapidly growing mobile device installment business in Nigeria. In this critical role, you will build and oversee a multi-functional team covering phone investigations, field verifications, intelligence monitoring, and data quality assurance to safeguard our operations and partners.
Key Responsibilities- Build, lead, and develop a high-performing local anti-fraud team across multiple functional areas, managing recruitment, training, and daily operations.
- Oversee the full-cycle investigation workflow for suspected fraud cases, ensuring timely handling of P0-P3 tiered cases and accurate F0-F4 severity grading.
- Establish and enforce a robust channel violation penalty framework, collaborating with sales to drive remediation or termination of high-risk agents and dealers.
- Guide the intelligence monitoring team in analyzing application data, surveillance of social media sentiment, and detecting emerging fraud patterns like NIN forgery and face-swap attacks.
- Maintain close cross-functional collaboration with sales, collections, and credit review teams while submitting comprehensive weekly reports to global HQ.
- Bachelor's degree in Finance, Economics, Law, Criminal Investigation, or a related field.
- Minimum of 5 years of experience in anti-fraud, risk management, compliance, or internal audit within financial services or telecommunications.
- Proven leadership experience managing teams of 10 or more members, with a strong understanding of the business landscape in Northern Nigeria.
- Proficiency in English with exceptional report-writing skills and foundational data analysis capabilities using Excel.
- Willingness to be based in Lagos with occasional travel to regional hubs like Kano and Abuja.
- Professional certifications such as CFE or CAMS, along with prior experience in BNPL or consumer lending, are strong advantages.
- Competitive salary package commensurate with experience and industry benchmarks.
- Comprehensive health insurance and wellness benefits.
- Opportunities for professional growth and international collaboration within a fast-growing fintech unicorn.
- Dynamic, innovative, and inclusive work environment with a talented global team.