About the Role
Ascentech Services Limited is seeking a dynamic and results-driven After-Sales Technical Manager to join our client's team in Nigeria. In this role, you will play a pivotal part in elevating customer satisfaction by overseeing technical support, warranty management, and service coordination within the HVAC and engineering sector.
Key Responsibilities- Manage customer enquiries, technical complaints, and escalations, ensuring prompt and effective resolution.
- Coordinate comprehensive after-sales services, routine repairs, maintenance schedules, and warranty claims.
- Liaise closely with internal technical teams to diagnose and resolve complex equipment-related issues swiftly.
- Monitor active service requests and maintain consistent follow-up communication with clients.
- Build, nurture, and maintain strong, lasting business relationships with key customers.
- Maintain accurate records of all customer interactions, service activities, and warranty processing.
- Prepare detailed customer service reports and analyze data to identify operational areas for improvement.
- Bachelor Degree or HND in Business Administration, Engineering, or a related technical field.
- 2 to 4 years of relevant professional experience in customer service management or after-sales technical service.
- Demonstrated experience in the HVAC, engineering, or heavy technical equipment industries is highly preferred.
- Proven expertise in warranty management, technical complaint resolution, and operational service coordination.
- Exceptional interpersonal, communication, problem-solving, and organizational skills.
- Proficiency in Microsoft Office Suite and modern ERP or CRM software systems.
- Competitive salary package commensurate with industry standards.
- Opportunities for professional growth and career advancement within a leading sector.
- Comprehensive health insurance and other company-approved benefits.
- Dynamic, collaborative, and supportive work environment.