Accountability Officer

About the Role

Royal Heritage Health Foundation (RHHF) is dedicated to fighting poverty and achieving social justice through education, healthcare, and sustainable livelihoods in Nigeria and The Gambia. We are currently seeking a dedicated and community-oriented Accountability Officer to join our team in Zamfara State. In this role, you will play a vital part in upholding our commitment to transparency, beneficiary protection, and high-standard humanitarian practices.

• Support the establishment and management of community feedback and complaint response mechanisms (FCRM).
• Receive, document, track, and follow up on feedback and complaints from beneficiaries and stakeholders.
• Conduct regular community engagement sessions, focus group discussions (FGDs), and accountability awareness activities.
• Ensure beneficiaries are well informed about available services, selection criteria, and reporting channels.
• Maintain confidentiality and protection standards when handling sensitive complaints and information.
• Analyze feedback trends and provide recommendations for program improvement.
• Prepare weekly, monthly, and quarterly accountability reports and updates.
• Support monitoring and evaluation activities related to accountability and community participation.
• Work closely with program teams to ensure timely resolution of complaints and feedback.
• Ensure proper documentation and filing of accountability records and reports.
• Participate in coordination meetings, trainings, and review sessions as required.
• Perform any other duties as assigned by the supervisor.

• Possess a Bachelor's Degree in Social Sciences, Development Studies, Public Administration, International Relations, or a related field.
• Minimum of 2 years of experience working with NGOs, INGOs, or humanitarian organizations in accountability, protection, MEAL, or community engagement.
• Must be an indigene of Zamfara State and fluent in Hausa or the local community language.
• Strong communication, interpersonal, and report writing skills.
• Demonstrated experience in handling confidential and sensitive information professionally.
• Strong understanding of humanitarian principles, safeguarding, and accountability standards.
• Ability to work under pressure and thrive within multicultural settings.
• Essential computer literacy including proficiency in Microsoft Word, Excel, and internet use.

• Competitive NGO salary package aligned with industry standards.
• Opportunities for professional development and humanitarian training.
• Dynamic work environment contributing directly to impactful community development in Nigeria.

Skills