About the Role
Novel Alliance for Development Aid (NADA) is a dynamic national humanitarian and development organization registered in Nigeria. Founded in 2017 and headquartered in Maiduguri, Borno State, NADA delivers integrated humanitarian services to crisis-affected populations across northeast and northwest Nigeria. We are currently seeking four (4) dedicated and passionate Accountability Assistants to join our team on a 10-month contract basis across MMC, Mobar, Dikwa, and Ngala, reporting directly to the MEAL Coordinator.
Key Responsibilities- Support the establishment and day-to-day implementation of Community Feedback and Response Mechanisms (CFRM).
- Receive, document, and refer feedback, complaints, and suggestions from beneficiaries with strict confidentiality.
- Conduct community awareness sessions on available feedback channels and promote active community participation.
- Maintain accurate records and databases of feedback, track resolutions, and report recurring trends.
- Ensure safe and equitable access to feedback channels for vulnerable groups, including women, children, and persons with disabilities.
- Report safeguarding concerns, including Protection from Sexual Exploitation and Abuse (PSEA), promptly.
- Support the preparation of weekly and monthly accountability reports.
- Minimum of a Diploma or Bachelor's degree in Social Sciences, Development Studies, Public Administration, or a related field.
- 1 to 3 years of relevant professional experience in accountability, community engagement, or humanitarian response.
- Proven ability to maintain confidentiality, handle sensitive data, and communicate effectively with diverse communities.
- Basic computer literacy, particularly in Microsoft Word and Excel.
- Strong commitment to humanitarian principles, transparency, and inclusion.
- Competitive NGO salary package commensurate with experience and organizational scale.
- Opportunity to make a meaningful impact in crisis-affected communities in northeast Nigeria.
- Professional growth and hands-on experience in humanitarian MEAL and accountability systems.