Grace Effiong
Customer Service Team Lead · 8 years experience
Calabar, Cross River State
About
Customer-focused team lead with experience managing service desk operations and improving customer satisfaction scores for telecom and banking clients.
Work Experience
Customer Service Team Lead
MTN Nigeria
Jan 2021 – Present
Customer Service Representative
Access Bank
Jan 2018 – Jan 2021
Education
B.Sc. Business Administration
University of Calabar
2013 – 2017
Skills
CRM Software
Conflict Resolution
Team Supervision
Call Center Operations
KPI Reporting